Terms And Conditions

Terms and Conditions for Fern Whitening Supplies

At Fern Whitening Supplies, we stand by the quality of our products. However, it’s important to acknowledge that results may vary for each teeth whitening technician or tooth gem professional. We strongly recommend using transparent consent forms and marketing materials that clearly communicate the potential for varying results in teeth whitening, regardless of product brand or strength.

Product Absorption

For those unfamiliar with high carbamide peroxide (CP) products, please note that full absorption takes 24 hours. While you may see immediate brightening after product removal, the complete absorption process requires a full day.

For those transitioning from hydrogen peroxide (HP) products, be aware that the CP/HP mix may require some adjustment. Full brightness will be visible within 24 hours, and this approach is healthier as it does not dehydrate teeth like HP products.

Liability and Insurance

We highly recommend obtaining insurance coverage for the products you use. While our products are covered when our labels are present, we are not liable for any claims against you as a provider due to technician errors.

Return Policy

  • No Returns on Oral Health Products: Due to the nature of our products, we cannot accept returns. We cannot guarantee proper care and storage while in your possession, so we cannot resell products with integrity. Therefore, there are NO RETURNS on any intra-oral products.

  • Beyond II Ultra Returns: This product holds a 30-day return policy. Returns must be made within 30 days of arrival. The unit must be used with the approved and manufactured gel series for the unit before a return can be accepted, and it should be tested on several clients to evaluate the unit and process effectively.

Storage Recommendations

  • Signature Series Gels: Must be refrigerated upon arrival.
  • Retail Collection Gels: Can be stored at room temperature; however, refrigeration is advised once opened for optimal results.

Expiry Date

All gels have a minimum expiry date of 1-2 years.

Training and Access

We uphold high standards and safety protocols. Access to our product line may be denied if a provider lacks certified training from approved educational institutions. This commitment ensures the highest safety standards in the teeth whitening industry.